Return & Refund Policy

Last updated: 12 October 2026

This policy explains cancellations and refunds for subscriptions to InfoIndia91 - PoolCo CRM (the "Service"), provided by InfoIndia91 ("we", "us"). It forms part of our Terms & Conditions.

1. Nature of the Service

The Service is online software (Software as a Service). There are no physical goods, so nothing is shipped or returned. The Service is delivered online: login details are sent by email or WhatsApp, usually within one working day after the plan is set up and payment is received.

2. Free demo before you buy

We offer a free demo so you can see the Service before paying. We encourage every business to take the demo and ask questions before subscribing.

3. Cancellation

• You can cancel at any time by writing to us from the company admin's registered email or WhatsApp number.
• After cancellation, the account stays usable until the end of the period already paid for, and is not renewed after that.
• You can ask for a copy of your data before the account ends (see our Data Policy).

4. Refunds

• Subscription fees cover access to the Service for the chosen period. Once a period has started, its fees are not refundable, except in the cases listed below.
• You can cancel at any time so that the plan is not renewed.

5. Payments we always refund

• Failed transactions: if money was debited but the payment failed, it is usually reversed automatically by your bank or the payment gateway within 5–7 working days. If it is not, contact us with the transaction reference.
• Duplicate payments: if you paid twice for the same period, we refund the extra payment in full.
• Wrong amount charged by us: any amount charged in error is refunded in full.

6. How to request a refund

1. Email or WhatsApp us with the subject "Refund request", your company name, the payment date, the amount and the transaction / UTR reference.
2. We reply within 3 working days to confirm whether the refund is approved.
3. Approved refunds are sent to the original payment method (or by bank transfer for UPI / bank payments) within 5–7 working days of approval. Your bank may take a few more days to show it.

7. Charges not covered

WhatsApp message charges are billed by Meta directly to your business and are not part of our fees, so they cannot be refunded by us. Taxes are refunded only to the extent they can be reversed.

8. Contact

Email: 91infoindia@gmail.com
Phone: +91-6201868378
Address: Near Bijwasan Flyover, Bijwasan,
New Delhi - 110061, India